Being customer-centric means more than just having a 24/7 customer service hotline or posting “the customer is always right” slogans....

A lot of businesses are good at branding their products. Everyone – from customers to stakeholders and employees – knows exactly what...

We all know the critical role of e-commerce to ensure a business survival especially in the future. However, with COVID-19, its...

Every business is worried about the crisis – how things would look like post COVID-19 or if they could even survive. Understandably, most...

China is a dream market for many. With its booming business and rising consumer affluence, the country has become the single largest...